Privacy Policy

1. Device information When you visit our website, we automatically collect certain technical information about your device, such as:

  • Browser type
  • IP address
  • Time zone
  • Installed cookies
  • How you navigate the site (e.g., which pages and products you view, and how you found us)

This data is referred to in this policy as “Device information”.

How is device information collected? We collect device information using cookies, log files, and similar technologies. The most common methods and tools we use are:

  • Cookies – small text files stored on your device. You can read more about cookies and how to disable them at allaboutcookies.org
  • Log files – record activity on the site, such as your IP address, browser type, pages visited, and time of visit
  • Pixels, tags, and beacons – used to track behaviour on the site and for marketing purposes

We also use cookies and tracking from third parties:

  • Meta Pixel (Facebook Pixel) – to show you relevant ads on Facebook and Instagram and to track conversions from ads
  • Google Analytics (GA4) – to understand how visitors use our site, which pages are popular, and how you found us
  • Google Ads / Google Tag Manager – for conversion tracking and remarketing, enabling us to show tailored ads across Google’s network
  • Shopify cookies – our platform Shopify places cookies to enable functionality such as the shopping cart, checkout, customer login, analytics, and marketing

You can block or delete cookies through your browser settings. Some features of the website may then stop working as intended.

2. Order information When you make a purchase or attempt to make a purchase, we collect:

  • Name
  • Billing and delivery address
  • Payment information (e.g., card number)
  • Email address
  • Phone number

This data is referred to as “Order information”. Personal information = Device information + Order information.

What do we use your information for? We use your information to:

  • Process and deliver your order
  • Send order confirmations and receipts
  • Communicate with you
  • Prevent fraud and manage risk
  • Improve and personalise our website and offers

If you have given consent, we may also use the information to send newsletters, offers, and other marketing.

Sharing your information We never share your personal information without good reason. However, we sometimes need to share it with:

  • Shopify, which powers our online store (read their policy)
  • Google Analytics, which helps us understand how customers use the site (read more here)

We may also share your information if required by law, for example in response to government requests.

Targeted advertising We may use your information to show you ads or marketing that we believe you’ll actually be interested in. You can opt out of targeted advertising via:

  • Facebook ad settings
  • Digital Advertising Alliance opt-out

“Do Not Track” settings We currently do not change our data collection practices if your browser has the “Do Not Track” signal enabled.

Your rights (EU/EEA) If you live in Europe, you have the right to:

  • See what personal data we hold about you
  • Request correction or deletion
  • Object to processing in certain cases

To exercise your rights, please contact us at support@nordbjork.com Please note that your information may be stored or transferred outside the EU (e.g., to Canada or the United States via Shopify).

How long do we keep your information? We keep your order information for as long as required for accounting, customer service, or until you ask us to delete it (unless we are legally required to retain it).

Changes to the privacy policy We may update this privacy policy from time to time – for example, if we change how we collect data or switch providers. The latest version is always available here.

Questions? Don’t hesitate to contact us at support@nordbjork.com – we’re here to help!